Refund Policy

Refund eligibility depends on the type of purchase, delivery status and written agreement connected to the project or product.

Digital products

Because digital files and source-code products can be accessed immediately, refunds may be limited after download, activation or delivery unless the product is materially defective.

Custom services

Custom development, design and promotion work is scoped before delivery. Refunds for service work are reviewed against milestones, completed work and the signed proposal.

Support requests

If a product or service has an issue, contact support with order details, screenshots and steps to reproduce the problem so the team can help resolve it.